Lebanon VA Medical Center
Newlyweds use virtual care video visits
Virtual care video visits are becoming the norm for many patients at Lebanon VA Medical Center. Many began using the service during the peak of the COVID-19 pandemic and have continued to use it in the months afterwards.
Navy Veteran Mike McManus was one of these patients. He began using video care during the initial outbreak of COVID-19 and has continued finding the service convenient. “It’s been a great benefit, because I’m not one of these who like to go to the doctor first, so I can sit in my office and turn on the PC screen and just talk to somebody. It's a lot more convenient for me.”
Additionally, choosing to have care via virtual video visits eliminates drive times, deconflicts child and elder care responsibilities, and reduces potential exposure to other illnesses.
Mike’s wife Brenda had a bad fall in early winter right before the COVID-19 pandemic. Using virtual video care, she was able to see orthopedics, physical and occupational therapy. “I thank God for the VA Video Connect, because it’s helping me regain the use of my wrist again,” she said. Brenda is eligible for VA care due to Mike’s disability rating and advises other spouses of Veterans to ensure they read through materials to learn about the specifics of their eligibility.
The VA uses a platform called VA Video Connect to host virtual care video services. Both the health care provider and patients use a microphone enabled smartphone, tablet or computer to hear and speak to one another. Access for patients is through a link in an email or by downloading an app. Mike and Brenda agree that getting connected with the service was easy.
“I mean anyone with any type of technical knowledge at all, however, minor can use this,” said Mike. Brenda concurs, “…what's great is if you're sure or not sure that you're actually gonna be able to use the system. The guy calls you the very next day and says, ‘Okay. we're gonna walk through and make sure this connection works. It's really simple. So don't feel nervous about ‘I'm not techy.’ They’ll make it easy for you.”
Both Brenda and Mike are happy with the care they have received from the VA.
“I want to reiterate that the VA has been nothing but first class and my treatment from Overton Brooks in Shreveport to Monroe Louisiana to State College to currently Harrisburg, PA. I have received nothing but outstanding care.”
If you are a Veteran interested in getting virtual care video visits, please contact your primary care provider or call our telehealth team at 717-272-6621 Ext. 4076.
View Mike and Brenda’s story below: