Transportation to our facilities
Below is a list of services provided by local community agencies and veteran’s service organizations to assist individuals with improving access to VA care. While the list is reviewed periodically in an effort to maintain current information, it is subject to change without notice. Also, to ensure optimal assistance, please provide these agencies with sufficient notice of your transportation need.
Wilkes Barre VA Medical Center
VA Medical Center Parking Lot Shuttle:
· Monday through Friday - 8:00am to 11:00am and 1:00pm to 3:30pm
Steamtown Van Shuttle - Departures Monday through Friday:
· VAMC Wilkes-Barre to Steamtown Mall: 7:00am, 12:00 Noon & 4:00pm
· Steamtown Mall to VA Medical Center Wilkes-Barre, PA: 7:30am & 12:30pm
Wayne County Transportation provided on Monday & Wednesday
Contact our Scheduling Department at 570-824-3521 or Toll Free 1-877-928-2621 (#2 Scheduling)
Disabled American Veterans (DAV) Transportation Program
DAV Transportation Program's areas: Wilkes-Barre VA Medical Center, Allentown Outpatient Clinic, Northampton County Outpatient Clinic, Carbondale, Hazleton,Tamaqua & Williamsport Outpatient Clinic.
Any veteran who has a medical appointment at the Wilkes-Barre VA Medical Center is eligible to use the DAV Transportation Services. At times, the volunteer drivers may receive a request to deliver a veteran to one of the Community Based Outpatient Clinics for appointment; it is not unusual for a driver to deliver a veteran to one of those area clinics prior to reporting to the Wilkes-Barre VA Medical Center.
The van drivers are volunteers and are not medical technicians equipped to handle medical emergencies. The vans are not equipped to transport wheelchair or stretcher patients. A veteran’s significant other and/or service dog will be permitted to ride with the veteran in the vehicle when accompanied with a “Permission to Travel ” slip that has been written by the patient’s Primary Care Provider. This arrangement should be made at the same time that the arrangement is made to have the veteran picked up for his future appointment.
The Business Office Scheduling is responsible for scheduling veterans to ride the DAV vans. Contact our Scheduling Department at 570-824-3521 or Toll Free 1-877-928-2621 (#2 Scheduling). All passengers are pre-approved for DAV transportation by their primary care physician. The drivers will give each veteran riding the transportation van an identification tag upon arrival at the Medical Center, or Clinic. The purpose of the tag is to help the Medical Clerk expedite appointments as necessary to assure a timely return home.
DAV Transportation Information
Questions regarding the DAV Transportation Program can be referred to the Program Coordinator at 570-824-3521, extension 7925.
Additional resource for VA Medical Centers and Community Based Outpatient Clinics:
Click here for the VA Benefits Handbook: